At BIG NOSE, we understand that returning items can be a hassle, so we've streamlined our returns process to make it as simple and convenient as possible for our customers. Whether you need to return a damaged or faulty item or exchange it for a different size or style, we're here to help. Below is a detailed guide to our returns process:
1. Contact Customer Service: If you need to return an item for any reason, the first step is to contact our customer service team. You can reach us via email, phone, or live chat on our website. Please provide your order number and details of the item you wish to return, including the reason for the return (e.g., damaged, faulty, wrong size).
2. Receive Return Authorization: Once we receive your return request, our customer service team will review it and provide you with a Return Authorization (RA) number if your return is approved. This number is essential for processing your return, so please ensure that it is included with your returned item.
3. Pack Your Item: Carefully package the item you wish to return, ensuring that it is securely wrapped to prevent damage during transit. If possible, use the original packaging provided by BIG NOSE. Include any accessories, manuals, or other items that came with the product.
4. Ship Your Return: Affix the return shipping label provided by our customer service team to the package. If you are returning a damaged or faulty item, we will provide you with a prepaid return label to cover the cost of shipping. For exchanges or other returns, you may be responsible for covering the return shipping costs.
5. Track Your Return: Once your return is shipped, we recommend using a trackable shipping service and keeping a record of the tracking number. This will allow you to monitor the progress of your return and ensure that it reaches us safely.
6. Inspection and Processing: Upon receiving your returned item, our quality assurance team will inspect it to ensure that it meets our return policy criteria. If the item is found to be damaged, faulty, or incorrect, we will process your return according to your preference (refund, exchange, store credit).
7. Refund or Exchange: If your return is approved, we will initiate the refund or exchange process promptly. Refunds will be issued to the original payment method used for the purchase, and you will receive an email notification once the refund has been processed. Exchanges will be processed based on the availability of the requested item.
8. Receive Confirmation: Once your return has been processed, you will receive a confirmation email with details of the refund or exchange. If you have any questions or concerns about your return, please don't hesitate to contact our customer service team for assistance.
9. Allow Processing Time: Please allow up to 10 business days for your return to be processed and for the refunded amount to reflect in your account. Processing times may vary depending on your payment method and financial institution.
10. Contact Us: If you have any questions or need further assistance with your return, please don't hesitate to contact our customer service team. We're here to help and ensure that your returns experience with BIG NOSE is hassle-free and satisfactory.
Email: david@bignose.com.au
Phone: +61404104474 (sms/txt)
Disclaimer: This returns process is subject to change without notice. Please refer to our website or contact us directly for the most up-to-date information regarding returns and exchanges.