Welcome to BIG NOSE! We're delighted to have you as a valued customer. This document outlines our billing terms and conditions, ensuring transparency, fairness, and compliance with Schedule 2 to the Competition and Consumer Act 2010 of Australia and Parts 6 and 7 of the Competition and Consumer Regulations 2010. Please read these terms carefully before making any purchases on our website.
1. Pricing: All prices listed on the BIG NOSE website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) unless otherwise stated. We strive to ensure that our prices are accurate and up-to-date, but errors may occasionally occur. In the event of a pricing error, we reserve the right to correct the price and notify you before processing your order.
2. Payment Methods: BIG NOSE accepts payment via credit/debit card (Visa, Mastercard, American Express), PayPal, Afterpay, and other payment methods as indicated on our website. Payment is required at the time of purchase unless otherwise agreed upon in writing.
3. Billing and Invoicing: You will receive an electronic invoice via email for each order placed on the BIG NOSE website. The invoice will include details of the products purchased, the total amount due, and any applicable taxes or fees. Please review your invoice carefully and contact us immediately if you have any questions or concerns.
4. Order Confirmation: Once your order is placed, you will receive an order confirmation email from BIG NOSE. This email serves as confirmation that we have received your order and will be processing it accordingly. Please review the details of your order in the confirmation email and notify us of any discrepancies as soon as possible.
5. Shipping and Handling Fees: Shipping and handling fees are calculated based on the size, weight, and destination of your order. These fees will be clearly displayed at checkout before you complete your purchase. If you have any questions about shipping fees or options, please contact our customer service team for assistance.
6. Delivery Timeframes: We make every effort to process and ship orders promptly. However, delivery timeframes may vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout and in your order confirmation email. BIG NOSE is not responsible for delays caused by shipping carriers or customs processes.
7. Returns and Refunds: Please refer to our Returns Policy for information on returning items for refunds, exchanges, or store credit. Refunds will be issued to the original payment method used for the purchase, and processing times may vary depending on your financial institution. Any shipping fees paid are non-refundable.
8. Payment Security: BIG NOSE takes the security of your payment information seriously and utilizes industry-standard encryption technology to protect your data during transmission and storage. We do not store your credit card information on our servers after the transaction is complete.
9. Billing Disputes: If you believe that you have been billed incorrectly or have a dispute regarding your payment, please contact our customer service team as soon as possible. We will investigate the issue promptly and work with you to resolve any discrepancies.
10. Changes to Billing Terms: BIG NOSE reserves the right to modify or update these billing terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.
11. Contact Us: If you have any questions, concerns, or feedback regarding our billing terms and conditions, please don't hesitate to contact our customer service team:
Email: david@bignose.com.au
Phone: +61404104474 (sms/txt)
Thank you for choosing BIG NOSE for your shopping needs. We appreciate your business and look forward to serving you again soon!